It's important to inspect your kayak carefully and thoroughly upon delivery, so that you make sure you have everything you ordered, and that there were no damages in transit. If you have any problems, please call Vibe Customer Service for help.
If the product is signed for without damage being reported or if the driver leaves the property without the damage being reported, Vibe Kayaks won't be able to replace it. You will have to pay return freight charges which ranges from $250 - $400 or accept the kayak as is.
Upon delivery, unwrap your kayak and thoroughly inspect for major damage.
Major damage includes:
If you find major damage:
If you find minor damage, note the damage on the Bill of Lading, take pictures, accept the shipment and contact Vibe customer service. Minor damage includes:
See the video below for a walkthrough on how to inspect a delivered kayak.
Click the link below, fill out the form and Vibe Customer Service will respond to you in 3-5 business days.