Shipping Damage Policy
Kayaks must be inspected for damage before accepting delivery
It's important to inspect your kayak carefully and thoroughly upon delivery, so that you make sure you have everything you ordered, and that there were no damages in transit. If you have any problems, please call Vibe Customer Service for help.
If the product is signed for without damage being reported or if the driver leaves the property without the damage being reported, Vibe Kayaks won't be able to replace it. You will have to pay return freight charges which ranges from $250 - $400 or accept the kayak as is.
How do I inspect a delivered kayak?
Upon delivery, unwrap your kayak and thoroughly inspect for major damage.
Major damage includes:
- Holes
- Dents
- Cracks
If you find major damage:
- Take pictures
- Have the carrier document in writing a detailed description of the damages before signing anything
- Return damaged kayak to the driver
- Contact Vibe customer service immediately
If you find minor damage, note the damage on the Bill of Lading, take pictures, accept the shipment and contact Vibe customer service. Minor damage includes:
- Scratches and knicks
- Broken parts
- Gouges
See the video below for a walkthrough on how to inspect a delivered kayak.
How do I submit a shipping damage claim?
Click the link below, fill out the form and Vibe Customer Service will respond to you in 3-5 business days.