Track Your Order
Everything you need to know about your Vibe order — from tracking links to shipping damage reports to MSO documents.
Enter your zip code and order number to pull up your order stats and tracking information.
You have a 24-BUSINESS-HOUR WINDOW from this point to request order changes or cancellations. See more on this at bottom of page
Can't find your order number? Check your confirmation email from vibekayaks.com — subject line starts with "Order #". Still stuck? Contact us here.
Once you have your tracking number, click your carrier below to track your shipment directly on their site.
You receive a confirmation email immediately. Your order number starts with #. Keep this handy — you'll need it for tracking and support.
Your order is reviewed and prepared for shipment at our warehouse.
You may request changes or cancellations within 24 business hours of placing your order. Once your order is marked processing, we’re unable to make changes. If needed, you can return the order after delivery in accordance with our Shipping & Returns Policy
Freight carrier picks up your kayak (or courier picks up your accessory parcel). Tracking goes live at this point — check the Carrier links above. Tracking may show "Pending Pickup" for 1–2 days before activating. This is normal.
Freight companies will contact you to schedule delivery. Inspect the box before signing. Note any visible damage on the delivery receipt. See the shipping damage section below if you find damage – and see this article and video on how to inspect your delivery.
Handle the most common post-purchase requests directly — no need to wait for an agent.
Change or Cancel My Order
We have a 24-business-hour window to make changes or cancel before your order enters the warehouse system. After that, we cannot make changes.
Request ChangeReport Shipping Damage
Found damage when your kayak arrived? You must report it within 48 hours of delivery. Take photos of the box and kayak before unpacking.
File Damage ReportGet My MSO Document
Need your Manufacturer's Statement of Origin to register your kayak with your state? Your MSO should have shipped in the box. If it's missing, request a replacement here.
Request MSOSubmit a Warranty Claim
If your kayak or a component has a manufacturing defect, submit a warranty claim with photos. Our team reviews all claims within 3–5 business days.
Start Warranty ClaimSomething Missing From My Order
Check inside your hatches first — hardware and handles often ship inside to prevent damage. If an item is still missing, let us know your order number and what's missing.
Report Missing ItemReturn or Exchange
Accessories and non-kayak items can be returned within 14 days in original condition. Kayaks are not eligible for return. Review our full return policy before submitting.
View Return PolicyQuick answers to the most common questions about Vibe Kayaks orders.
Still Need Help?
Our support team typically responds within 1 business day. Have your order number ready.
