Order Status

Track Your Order

Everything you need to know about your Vibe order — from tracking links to shipping damage reports to MSO documents.

Live Tracking

Find Your Order

Enter your zip code and order number to pull up your order stats and tracking information.

ⓘ NOTE: Kayak orders ship by various carriers. Tracking may not activate until carrier picks up from our warehouse — this is normal and can take a few days after your shipping notification email. For accessory orders, standard carrier tracking activates within 24 hours.
You have a 24-BUSINESS-HOUR WINDOW from this point to request order changes or cancellations. See more on this at bottom of page

Can't find your order number? Check your confirmation email from vibekayaks.com — subject line starts with "Order #". Still stuck? Contact us here.

Direct Carrier Links

Track Directly With Your Carrier

Once you have your tracking number, click your carrier below to track your shipment directly on their site.

NAVIA FREIGHT Kayak freight carrier

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PRIORITY 1 Kayak freight carrier

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AP FREIGHT Kayak freight carrier

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ABF

ABF Freight Kayak freight carrier

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BluePrint Kayak freight carrier
Only Use Tab "Search By Order ID"

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UPS

UPS Accessories & parts

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FedEx

FedEx Accessories & parts

What to Expect

Kayak Delivery Timeline

Full Shipping Policy

Order Received

You receive a confirmation email immediately. Your order number starts with #. Keep this handy — you'll need it for tracking and support.

Processing (1–5 Business Days)

Your order is reviewed and prepared for shipment at our warehouse.
You may request changes or cancellations within 24 business hours of placing your order. Once your order is marked processing, we’re unable to make changes. If needed, you can return the order after delivery in accordance with our Shipping & Returns Policy

Freight Pickup & In Transit (10–15 Business Days)

Freight carrier picks up your kayak (or courier picks up your accessory parcel). Tracking goes live at this point — check the Carrier links above. Tracking may show "Pending Pickup" for 1–2 days before activating. This is normal.

Delivery & Inspection

Freight companies will contact you to schedule delivery. Inspect the box before signing. Note any visible damage on the delivery receipt. See the shipping damage section below if you find damage – and see this article and video on how to inspect your delivery.

Self-Serve Actions

What Do You Need?

Handle the most common post-purchase requests directly — no need to wait for an agent.

Time Sensitive

Change or Cancel My Order

We have a 24-business-hour window to make changes or cancel before your order enters the warehouse system. After that, we cannot make changes.

Request Change

Time Sensitive

Report Shipping Damage

Found damage when your kayak arrived? You must report it within 48 hours of delivery. Take photos of the box and kayak before unpacking.

File Damage Report

Registration

Get My MSO Document

Need your Manufacturer's Statement of Origin to register your kayak with your state? Your MSO should have shipped in the box. If it's missing, request a replacement here.

Request MSO

Parts & Warranty

Submit a Warranty Claim

If your kayak or a component has a manufacturing defect, submit a warranty claim with photos. Our team reviews all claims within 3–5 business days.

Start Warranty Claim

Missing Items

Something Missing From My Order

Check inside your hatches first — hardware and handles often ship inside to prevent damage. If an item is still missing, let us know your order number and what's missing.

Report Missing Item

Returns

Return or Exchange

Accessories and non-kayak items can be returned within 14 days in original condition. Kayaks are not eligible for return. Review our full return policy before submitting.

View Return Policy

Common Questions

Shipping FAQ

Quick answers to the most common questions about Vibe Kayaks orders.

Yes, this is very common with kayak freight orders. FragilePak tracking only activates once they physically pick up your kayak from our warehouse. You may receive your shipping notification email 1–3 business days before tracking goes live. If tracking still shows nothing after 5 business days, contact our support team.

Most kayak orders arrive within 15–20 business days from order date. If you live in a remote area, add 3–5 additional business days. FragilePak will call you to schedule a delivery window once your kayak reaches their local hub — make sure your phone number on file is current.

Yes. Kayak deliveries via FragilePak are curbside freight deliveries — the driver will bring the kayak to your driveway or curb. They require someone to be present to sign and inspect. We strongly recommend inspecting the box for damage before signing. If you see damage, note it specifically on the delivery receipt before the driver leaves.

Address changes must be made within 24 business hours of placing your order. After that, the order enters our warehouse fulfillment system and changes are no longer possible. Contact us immediately if you need an address change.

These are handled by different teams and processes. A shipping damage report is for damage that occurred during transit (box damage, hull damage visible at delivery). A warranty claim is for manufacturing defects discovered after normal use. Filing the wrong form will delay your resolution. When in doubt, if the damage was visible when you received it, use the shipping damage form.

First, check inside both hatches — handles, hardware, and small accessories often ship inside the kayak to prevent damage in transit. If items are still missing after checking the hatches, contact us with your order number and a list of what's missing. We'll cross-reference with your order and ship missing items promptly.

Still Need Help?

Our support team typically responds within 1 business day. Have your order number ready.

Contact Support Help Center