By completing this transaction you agree to the following terms of purchase:
The shipping provider will call you directly to schedule your delivery appointment. Please ensure that your contact information is correct at checkout.
When your kayak is delivered, unwrap and inspect the kayak thoroughly. If you find major damage, have the carrier document in writing a detailed description of the damages before signing anything, take pictures, return the damaged kayak to the driver, and contact us immediately.
If the product is signed for without damage being reported or if the driver leaves the property without the damage being reported, Vibe Kayaks will not replace it. You will have to pay return freight charges for a replacement or accept the kayak as is.
If you find minor damage, such as minor scratches, dings and dents, note the damage on the Bill of Lading, take pictures and accept the shipment. You can contact us with any questions.
New items are eligible for a full refund within 14 days of purchase. Items must be new and not show any use or wear. Customers are responsible for the return shipping costs.