État de la commande

Suivez votre commande

Everything you need to know about your Vibe order — from tracking links to shipping damage reports to MSO documents.

Suivi en direct

Retrouvez votre commande

Enter your zip code and order number to pull up your order stats and tracking information.

ⓘ NOTE: Kayak orders ship by various carriers. Tracking may not activate until carrier picks up from our warehouse — this is normal and can take a few days after your shipping notification email. For accessory orders, standard carrier tracking activates within 24 hours.
You have a 24-BUSINESS-HOUR WINDOW from this point to request order changes or cancellations. See more on this at bottom of page

Can't find your order number? Check your confirmation email from vibekayaks.com — subject line starts with "Order #". Still stuck? Contact us here.

Liens directs vers les transporteurs

Suivez votre colis directement auprès de votre transporteur

Une fois que vous disposez de votre numéro de suivi, cliquez sur le nom de votre transporteur ci-dessous pour suivre votre colis directement sur son site.

NAVIA FREIGHT Kayak freight carrier

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PRIORITY 1 Kayak freight carrier

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AP FREIGHT Kayak freight carrier

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ABF

ABF Freight Kayak freight carrier

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BluePrint Kayak freight carrier
Only Use Tab "Search By Order ID"

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UPS

UPS Accessories & parts

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FedEx

FedEx Accessories & parts

À quoi s'attendre

Délais de livraison des kayaks

Politique d'expédition complète

Order Received

You receive a confirmation email immediately. Your order number starts with #. Keep this handy — you'll need it for tracking and support.

Traitement (1 à 5 jours ouvrables)

Your order is reviewed and prepared for shipment at our warehouse.
You may request changes or cancellations within 24 business hours of placing your order. Once your order is marked processing, we’re unable to make changes. If needed, you can return the order after delivery in accordance with our Shipping & Returns Policy

Enlèvement du fret et en cours d'acheminement (10 à 15 jours ouvrables)

Freight carrier picks up your kayak (or courier picks up your accessory parcel). Tracking goes live at this point — check the Carrier links above. Tracking may show "Pending Pickup" for 1–2 days before activating. This is normal.

Livraison et inspection

Freight companies will contact you to schedule delivery. Inspect the box before signing. Note any visible damage on the delivery receipt. See the shipping damage section below if you find damage – and see this article and video on how to inspect your delivery.

Self-Serve Actions

What Do You Need?

Handle the most common post-purchase requests directly — no need to wait for an agent.

Urgent

Modifier ou annuler ma commande

We have a 24-business-hour window to make changes or cancel before your order enters the warehouse system. After that, we cannot make changes.

Demander une modification

Urgent

Signaler un dommage lié au transport

Found damage when your kayak arrived? You must report it within 48 hours of delivery. Take photos of the box and kayak before unpacking.

Signaler un fichier endommagé

Inscription

Obtenir mon document MSO

Need your Manufacturer's Statement of Origin to register your kayak with your state? Your MSO should have shipped in the box. If it's missing, request a replacement here.

Demander un MSO

Pièces et garantie

Déposer une demande de garantie

If your kayak or a component has a manufacturing defect, submit a warranty claim with photos. Our team reviews all claims within 3–5 business days.

Lancer une demande de garantie

Articles manquants

Il manque quelque chose dans ma commande

Check inside your hatches first — hardware and handles often ship inside to prevent damage. If an item is still missing, let us know your order number and what's missing.

Signaler un article manquant

Retours

Retour ou échange

Accessories and non-kayak items can be returned within 14 days in original condition. Kayaks are not eligible for return. Review our full return policy before submitting.

Consulter la politique de retour

Foire aux questions

FAQ sur la livraison

Réponses rapides aux questions les plus fréquentes concernant les commandes chez Vibe Kayaks.

Yes, this is very common with kayak freight orders. FragilePak tracking only activates once they physically pick up your kayak from our warehouse. You may receive your shipping notification email 1–3 business days before tracking goes live. If tracking still shows nothing after 5 business days, contact our support team.

Most kayak orders arrive within 15–20 business days from order date. If you live in a remote area, add 3–5 additional business days. FragilePak will call you to schedule a delivery window once your kayak reaches their local hub — make sure your phone number on file is current.

Yes. Kayak deliveries via FragilePak are curbside freight deliveries — the driver will bring the kayak to your driveway or curb. They require someone to be present to sign and inspect. We strongly recommend inspecting the box for damage before signing. If you see damage, note it specifically on the delivery receipt before the driver leaves.

Address changes must be made within 24 business hours of placing your order. After that, the order enters our warehouse fulfillment system and changes are no longer possible. Contact us immediately if you need an address change.

These are handled by different teams and processes. A shipping damage report is for damage that occurred during transit (box damage, hull damage visible at delivery). A warranty claim is for manufacturing defects discovered after normal use. Filing the wrong form will delay your resolution. When in doubt, if the damage was visible when you received it, use the shipping damage form.

First, check inside both hatches — handles, hardware, and small accessories often ship inside the kayak to prevent damage in transit. If items are still missing after checking the hatches, contact us with your order number and a list of what's missing. We'll cross-reference with your order and ship missing items promptly.

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Notre service client répond généralement dans un délai d'un jour ouvrable. Veuillez vous munir de votre numéro de commande.

Contact Support Help Center